History of Morang Auto Works (MAW)
Introduction
Introduction
Skoda service center located at Dhobighat is a well-known service centre which provides maintenance to premium class vehicles of Skoda. Skoda cars are one of the top companies in Nepal which provide with luxurious cars and MAW Private Limited is the sole distributor for all Skoda products in Nepal.
History of Morang Auto Works (MAW)
M. A. W. Enterprises is the official distributor of Yamaha, Skoda, JCB, Yamaha music and Yamaha engineering products. MAW has expanded from engineering to different renowned products dealerships creating wider market coverage. Its Head Office and Corporate Office are in Tripureshwor, Kathmandu with 4 branches, 28 Dealers and 45 Sub Dealers and Trade Ins.
· MAW was founded by visionary of late Chairman Mr. P.R. Agrawal in 1965 by setting up an Engineering workshop in Biratnagar.
· Started 1st automobile workshop in Nepal.
· As the time passed, it entered into agencies of automobile ancillary products like Goodyear Tyres, Mico Bosch, Mahale, Goetze, Talbros Gaskets etc.
· In 1971, it took over the dealership of Ford Tractors and sold 164 Tractors during the 1st year of the operation.
· In 1975, it took the Dealership of Escorts/ Rajdoot Motorcycles, now known as YAHAMA. For the financial aspect of the company, United Finance Ltd. was promoted.
· In 1999, started our Industrial Equipment Division & took agency of IR, ECEL, MTNIL, Greaves
· In 2003, started Construction Equipment division & took agency of JCB.
· In 2004, took agency of Yamaha Gensets.
· In 2006, promoted mutual craft factory of Aaron helmets in Sitargunj, India
· In 2006, took agency of Greaves Concrete Equipment.
· In 2006, took agency of Yamaha music.
· In 2007, started car division & took agency of Skoda cars.
· In 2011, started RMC with the name of MAW RMC
Vision
The main vision of the organization is as follows:
· To grow company and be the leading corporate house dealing with Skoda Service in Nepal.
· To provide the reliable service, repair and after sales support to all the Skoda cars to meet customers need.
Philosophy
MAW Pvt. Ltd Skoda Service has set following objectives as their target mission and philosophies.
§ To deal in quality products of international standards.
§ To form a broad customer base by achieving customer satisfaction through quality pre sales and after sales services.
§ To assure ours and our principals' growth though consistent and innovative marketing efforts.
Organizational Structure and Hierarchy
There are 26 employees working at MAW Pvt. Ltd.,Skoda Service, Dhobighat, Lalitpur. There are technicians with one floor supervisor and other superior technician who carries out all the problems encountered during the repair. There are two independent sections under which various personnel are organized according to their experience and skills. The organizational structure for these two different sections is shown below.
FIG. Flow chart of Organizational Hierarchy
Skoda Products in Nepal
MAW Pvt. Ltd Skoda is mainly a sales and service organization. It focuses mainly on the sales of Skoda cars, its genuine parts and also provides repairing and maintenance services on the sold automobiles. The Dhobighat service center (workshop) mainly focuses on the service, repairing and pre delivery inspection of Skoda cars. The products of Skoda that MAW Earthmovers Pvt. Ltd. is distributing in Nepal’s market are as below:
|
|
|
FABIA(1.2L TSI, 1.2L TDI,1.6 L TSI, 1.6L TDI) |
|
|
|
RAPID (1.2L TSI, 1.2L TDI,1.6L TSI, 1.6L TDI ) |
|
|
|
OCTAVIA (1.8L TSI, 2.0L TSI) |
|
|
|
LAURA (1.9L TSI, 1.9L TDI,2.0L TDI ) |
|
|
|
SUPERB (1.8L TSI(PETROL), 1.8L TDI, 2.0L TSI(PETROL), 2.0L TDI )
|
|
YETI(SUV) (1.8 L TSI, 2.0 LTSI,1.8L TDI, 2.0 L TSI ) |
Human Resources Management
SKODA MAW AUTO is significantly increasing its attractiveness as an employer and intends to continue to do so in future years. The goal for human resources management remains to support the SKODA MAW AUTO growth strategy and the specific objectives in all areas. The main objective of corporate strategy is to achieve the position of being the most attractive employer, with an international pool of talent for human resources. The HR strategy also includes vital personnel support for specialist areas, recruitment of highly qualified new employees, effective development of all employees, and strengthening their loyalty. Other important topics include optimization of the process of sending employees abroad and providing the relevant support.
MAW Pvt. Ltd. has a well management human resource. The people in this industry work at different levels according to their qualifications. Majority of the staffs are the technicians, who work at the company, in the service section. The schedules of the employees including administration and technicians are well organized.
Working hours 9:30-5:30.
Recruitment and selection: as per the company policy.
◦ Via recommendation and public medium.
Outdoor training and seminar/ skill development program.
Wages and salary: as per the company policy.
◦ Basic salary: Rs. 8000/- for newly appointed staffs(include general wash boy & service person
◦ Rs. 16000-18000 (include technician and service advisor)
Bonus facilities annually during the occasion of Dashain.
This organization has been providing the incentives as well as bonus to the employs if they managed to cross the target of the institution. Each and every year the hard working employs are rewarded to encourage them. The company facilitates all the staffs in every level by providing them two cups of tea per day.
Workshop layout:
Fig: General layout of Skoda service center.
Workshop Job Flow
MAW SKODA SERVICE has a definite procedure for vehicle servicing. The general procedure during vehicle servicing front entry to exit is mentioned below:
· Service appointment and problem definition
After the failure of the machines the customer consults the office for the maintenance and servicing works. After that the customer take the time for the work or the office forward the technicians for the work at the site where the machine failed to work. After the appointment is taken customers bring their vehicle at the specified date and time at the Dhobighat workshop.
· Job card
After all the problem definition the service advisor take the job card and fills it with the data available at the machine, which will help to choose the service works and the parts. In the job card vehicle registration number, chassis number, odometer reading, date of sales etc were listed. And the problem defined by the customers were also listed on the job card.Once the job card is prepared, the technicians were forwarded for the service and maintenance works.
|
|
|
|
fig: job card |
|
· Maintenance and repair
After the job card part the service engineer or workshop manager list the parts required for the servicing by analysing the problems listed on job card. Once all the spare parts and lubricants are acquired then the maintenance and servicing start. The technician repairs and maintains according to the description provided in the job card. After the maintenance and repair action is complete the service supervisor or service engineer verifies it and takes further action.
· VAS Checkup
After finishing repairs, the computer (VAS6150C) is connected with the ECU port. This is performed if the check light appears on the dash panel. There are different check lights for different causes of errors.
· Vehicle delivery
Customer receives the vehicle at the given delivery date and time from the workshop after all the maintenance and repair is verified and the customer pays the entire incurred amount during servicing in the account section. Then the customer can take the vehicle from the workshop. Customers requires gate pass to take their vehicle out.
· Flow process of vehicle service
Fig: workshop job flow
Technical Specification
1. Equipment, Types and Applications
There are many types of equipment used widely in the workshop to make work efficient. The Commonly used equipment is:
a) Tools
At the far wall of the workshop bay there lays the tool room which contains a regular set of all the usually used instruments like wrench, screw driver, hammer, mallet, chisel, punch, etc. The technicians use the tools as per the need of the maintenance works. Special tools were also available at the tools room for the special works. The tools room were managed by the technicians after finishing the work.
All the tools were placed at table placed on the tools room. The table were properly labled and the specific tools were placed on the labled area. The technicians take the required tools from the tools table with the help of the label placed at the table.
The tools were selected as the sequence, initially the socket was selected to loosen or tighten the nut and bolt. As for the failure of the socket closed ring spanner were used and at final open spanner was used.
|
|
|
|
Tool Boxes
|
|
|
Special tools |
|
|
b) Two and four post screw jack (Vehicle Lifter)
The service center is equipped with two and four post screw jack also called vehicle lifter in general term. These lifters make inspection of vehicle quite easy. It also helps to replace the lubricants. Also, the maintenance that has to be done underneath the vehicle can be easily done with its help. This instrument is used to lift the vehicle during the maintenance and repair work. It consists of a motor which rotates a screw, which acts as a guide for lifter platform.
Fig:.Vehicle Lifter
c) Hydraulic Lifter
Hydraulic lifter are used in the lifting vehicles in the workshop for smaller maintenance works such as replacement of brake shoes, to travel the heavy parts of the vehicle like engine, transmission or when the entire vehicle need not be lifted.
Fig:.Hydraulic Lifter
d) Air Gun
Different moving parts are there in automobiles due to which friction is more, which leads to wearing of parts. Rusting and combustion products are prevailing. Due to this cleaning is must. Furthermore cleaning is done to remove dust from brakes Air blower is used to clean the vehicle instruments, parts by blowing the compressed air through the air gun. To control the air pressure, a valve is used.
Fig:.Air Gun
e) Hydraulic Jack
Hydraulic jack are used in the lifting vehicles in the workshop for smaller maintenance works
such as replacement of brake shoes or when the entire vehicle need not be lifted.
Fig:.hydraulic Jack
f) Computerized AC Tester
Computerized AC tester is used to test the condition of the refrigeration system in
automobile. Different parameters such as voltage, current, refrigerant, compressor, and other component are tested with this instrument. This instrument is fitted on a trolley to move it around the workshop floor.
fFig:.A/c Tester
g) Wheel alignment testing unit
Wheel alignment of the vehicles was tested either manually or by the computerized WAT unit. During manual testing, thin thread was used around the vehicle passing circumferentially around all the tyres. Visual inspection was then carried out by the technicians and supervisors.
Fig:.Wheel Alignment testing unit
Capacity
In the workshop, there are total of 3 bays and one is underground bay on each bay one vehicle can be repaired in each bay resulting daily capacity of 15 vehicles repair.
There is one separate washing bay for vehicles. One vehicle can be washed at a time,
so altogether eights vehicles are washed in a day.
Inventory Management
· Inventory Management is done by spare parts department.
· Inventories are maintained on the basis of demand.
· Inventories with high rate of consumption are maintained at higher quantity.
o Eg; Brake pads, filters, Bushes, Engine oils, Brake oil, etc.
· Inventories with low rate of consumption are maintained at lower quantity.
o Eg; Engine, Transmission, Differential parts, CV joints, etc.
· Order is given before the previous inventory is finished. Generally lead time is approx 3 months by ship transport.
· Reorder time is greater than the time predicted for inventory to finish.
Quality Assurance
· Quality Monitoring is done through customer feedback.
· To maintain quality genuine parts are used.
· Maintenance through experienced technicians.
· Inspection is done by supervisor after repair to verify the quality of service.
· Repair or replacement of part is done, if breakdown under Warranty Period.
· Off board diagnostic inspection system (ODIS)/ VAS Checkup.
· Pre Delivery Inspection (PDI).
· Quotation on Dent & paint Repair.
· After the repair or replacement is complete, the senior technician and the supervisor take a look at the job and verify the quality of the service.
· The warranty of the parts is also given to the customer for their satisfaction. If any parts replaced, shows problem under the specified time of its warranty then it is replaced or repaired by the Skoda Service and warranty claim is done on SAGA/2 Software.
Warranty claim types in SAGA/2:
|
CLAIM TYPES |
DESCRIPTION |
|
1/10 |
Vehicle warranty |
|
2/10 |
Goodwill warranty |
|
2/60 |
Paint warranty |
|
7/10 |
Campaign warranty |
|
9/10 |
PDI Warranty |
A separate Pre-delivery inspection (PDI) department looks after the quality of the vehicle being delivered to the customer. A thorough inspection of the vehicle’s brakes, electronic control unit, braking fluids, body bolts, chassis and power steering fluid etc. is carried out to ensure the quality of the vehicle.
Trainings Details
Industrial Training:
We performed our industrial training at Morang Auto Works (MAW) Skoda Service for period of 1 month.
Training Objectives
During our internship period we have set following as our prime objectives.
To be familiar with the working environment.
To interact with technicians, service advisors and supervisors to acquire as much knowledge as possible.
To learn about the systems, parts and constructions of automobile.
To learn the role of a service engineer in the automobile industry.
Training Period (Weekly Log Sheet):
1st week at workshop:
Mostly, the first few days of our internship covered the general introduction of the
workshop components and facilities along with the interaction with the service advisors, supervisors and technicians.
Studied the layout of the workshop and located the positions of bays, office
and inventories.
Through checkup of the vehicle components were carried out.
2nd week at workshop:
Performed the general inspection of the service centre.
The job card making process along with the customers viewpoint towards the
service carried out
Dealt with all the inspections that are to be carried out before the sales of the vehicle (PDI)
As the vehicles were imported from India, it was the responsibility of the PDI
department to check for all possible defects before the delivery of the vehicle.
3rd week at workshop:
General study on the servicing procedure from the time the vehicle enters the
workshop to the time of departure was studied.
Observed the general maintenance of brakes. The problems generally encountered in the brakes are:
i. Wearing of brake shoes in both disc and drum brakes.
ii. Leakage of fluid in the hydraulic brakes fluid line.
iii. Elongation of the brakes cable of hand brakes.
Introduce to the diagnostic software checking through VAS (Off board Daigonstic Information System Software (ODIS)) and erasing the result through guided fault finding (GFF).
4th week at workshop:
Observed checkup, cleaning and replacement of different filters. Primarily there is diesel
filter, lubricant filter and air filters. In regular servicing the diesel filter, lubricant filter and air filter are cleaned in every servicing period as specified in company’s manual.
Oil level checkup of hydraulic brake fluid, power steering fluid, transmission
fluid and differential lubricant was observed. Changing of the lubricant fluids are
done as specified in the vehicle manual.
Coolant system checkup and maintenance was also observed. Replacement of
radiator hose pipe was observed. Coolant pump, radiator, expansion reservoir,
expansion pressure cap and radiator fan were observed and studied.
CONCLUSION
MAW Pvt. Ltd. Skoda Service is a successful business house in Nepal today. Leading vehicle distributor in Nepal has about 40% of coverage in market. With well-equipped service center MAW Skoda Service has been working for customer satisfaction from its day of inauguration.
Our industrial attachment was a success for the given frame of time. We observed different parts and system of automobile. The difference in theoretical study and practical application was a barrier to overcome. We easily adapted with the surrounding of the workshop interacting with as much people as possible to learn new things. This internship program has provided us a platform to sharpen our theoretical knowledge with practical application. During our course of industrial training we learned about different parts of automobile. We also studied the maintenance and servicing procedure of automobile. We are confident that we can solve simple automobile maintenance problems observed at Skoda service center regarding brakes, oil checkups and replacement, greasing of parts etc.
Also, the internship program made clear the role of service engineer in the automobile industry and thus it improved our understanding of working in an automobile industry to be enlisted in the future career.
RECOMMENDATION
During our intern at Skoda Service center we observed some of the things which can be improved:
1. Work layout needs to be expanded.
2. The number of specialized technicians available is not sufficient compared to the vehicle flow.
3. The customer lounge should be well managed so that technicians are not bothered by their constant presence.
4. During the parts disassembly process, it would be better if all the parts are placed in a tray, this would prevent the spare parts from dust particles. This would increase the overall status of Skoda services.
5. The attitude of technicians towards customers and supervisors can be improved to produce a better working environment.
6. The Inventory management system in Skoda is not effective. The Economic Order Quantity (EOQ) should be maintained.
REFERENCE
http://www.mawnepal.com/portal/management.php
http://www.mawnepal.com/portal/index.php
INTERACTIVE PERSONNEL
· Mr. Joju Jose -Service Manager
· Mr. Rajeeb Lama– DISS and Warranty Co-ordinator
· Mr. Diwas Acharya - Service Advisor
· Ms. Parvati Maharjan– Front Desk Officer
· Ms. Krisha Awale- Customer Care Executive
· Mr. Dharma Nakarmi – Senior Technician
Skoda service center located at Dhobighat is a well-known service centre which provides maintenance to premium class vehicles of Skoda. Skoda cars are one of the top companies in Nepal which provide with luxurious cars and MAW Private Limited is the sole distributor for all Skoda products in Nepal.
History of Morang Auto Works (MAW)
M. A. W. Enterprises is the official distributor of Yamaha, Skoda, JCB, Yamaha music and Yamaha engineering products. MAW has expanded from engineering to different renowned products dealerships creating wider market coverage. Its Head Office and Corporate Office are in Tripureshwor, Kathmandu with 4 branches, 28 Dealers and 45 Sub Dealers and Trade Ins.
· MAW was founded by visionary of late Chairman Mr. P.R. Agrawal in 1965 by setting up an Engineering workshop in Biratnagar.
· Started 1st automobile workshop in Nepal.
· As the time passed, it entered into agencies of automobile ancillary products like Goodyear Tyres, Mico Bosch, Mahale, Goetze, Talbros Gaskets etc.
· In 1971, it took over the dealership of Ford Tractors and sold 164 Tractors during the 1st year of the operation.
· In 1975, it took the Dealership of Escorts/ Rajdoot Motorcycles, now known as YAHAMA. For the financial aspect of the company, United Finance Ltd. was promoted.
· In 1999, started our Industrial Equipment Division & took agency of IR, ECEL, MTNIL, Greaves
· In 2003, started Construction Equipment division & took agency of JCB.
· In 2004, took agency of Yamaha Gensets.
· In 2006, promoted mutual craft factory of Aaron helmets in Sitargunj, India
· In 2006, took agency of Greaves Concrete Equipment.
· In 2006, took agency of Yamaha music.
· In 2007, started car division & took agency of Skoda cars.
· In 2011, started RMC with the name of MAW RMC
Vision
The main vision of the organization is as follows:
· To grow company and be the leading corporate house dealing with Skoda Service in Nepal.
· To provide the reliable service, repair and after sales support to all the Skoda cars to meet customers need.
Philosophy
MAW Pvt. Ltd Skoda Service has set following objectives as their target mission and philosophies.
§ To deal in quality products of international standards.
§ To form a broad customer base by achieving customer satisfaction through quality pre sales and after sales services.
§ To assure ours and our principals' growth though consistent and innovative marketing efforts.
Organizational Structure and Hierarchy
There are 26 employees working at MAW Pvt. Ltd.,Skoda Service, Dhobighat, Lalitpur. There are technicians with one floor supervisor and other superior technician who carries out all the problems encountered during the repair. There are two independent sections under which various personnel are organized according to their experience and skills. The organizational structure for these two different sections is shown below.
FIG. Flow chart of Organizational Hierarchy
Skoda Products in Nepal
MAW Pvt. Ltd Skoda is mainly a sales and service organization. It focuses mainly on the sales of Skoda cars, its genuine parts and also provides repairing and maintenance services on the sold automobiles. The Dhobighat service center (workshop) mainly focuses on the service, repairing and pre delivery inspection of Skoda cars. The products of Skoda that MAW Earthmovers Pvt. Ltd. is distributing in Nepal’s market are as below:
|
|
|
FABIA(1.2L TSI, 1.2L TDI,1.6 L TSI, 1.6L TDI) |
|
|
|
RAPID (1.2L TSI, 1.2L TDI,1.6L TSI, 1.6L TDI ) |
|
|
|
OCTAVIA (1.8L TSI, 2.0L TSI) |
|
|
|
LAURA (1.9L TSI, 1.9L TDI,2.0L TDI ) |
|
|
|
SUPERB (1.8L TSI(PETROL), 1.8L TDI, 2.0L TSI(PETROL), 2.0L TDI )
|
|
YETI(SUV) (1.8 L TSI, 2.0 LTSI,1.8L TDI, 2.0 L TSI ) |
Human Resources Management
SKODA MAW AUTO is significantly increasing its attractiveness as an employer and intends to continue to do so in future years. The goal for human resources management remains to support the SKODA MAW AUTO growth strategy and the specific objectives in all areas. The main objective of corporate strategy is to achieve the position of being the most attractive employer, with an international pool of talent for human resources. The HR strategy also includes vital personnel support for specialist areas, recruitment of highly qualified new employees, effective development of all employees, and strengthening their loyalty. Other important topics include optimization of the process of sending employees abroad and providing the relevant support.
MAW Pvt. Ltd. has a well management human resource. The people in this industry work at different levels according to their qualifications. Majority of the staffs are the technicians, who work at the company, in the service section. The schedules of the employees including administration and technicians are well organized.
Working hours 9:30-5:30.
Recruitment and selection: as per the company policy.
◦ Via recommendation and public medium.
Outdoor training and seminar/ skill development program.
Wages and salary: as per the company policy.
◦ Basic salary: Rs. 8000/- for newly appointed staffs(include general wash boy & service person
◦ Rs. 16000-18000 (include technician and service advisor)
Bonus facilities annually during the occasion of Dashain.
This organization has been providing the incentives as well as bonus to the employs if they managed to cross the target of the institution. Each and every year the hard working employs are rewarded to encourage them. The company facilitates all the staffs in every level by providing them two cups of tea per day.
Workshop layout:
Fig: General layout of Skoda service center.
Workshop Job Flow
MAW SKODA SERVICE has a definite procedure for vehicle servicing. The general procedure during vehicle servicing front entry to exit is mentioned below:
· Service appointment and problem definition
After the failure of the machines the customer consults the office for the maintenance and servicing works. After that the customer take the time for the work or the office forward the technicians for the work at the site where the machine failed to work. After the appointment is taken customers bring their vehicle at the specified date and time at the Dhobighat workshop.
· Job card
After all the problem definition the service advisor take the job card and fills it with the data available at the machine, which will help to choose the service works and the parts. In the job card vehicle registration number, chassis number, odometer reading, date of sales etc were listed. And the problem defined by the customers were also listed on the job card.Once the job card is prepared, the technicians were forwarded for the service and maintenance works.
|
|
|
|
fig: job card |
|
· Maintenance and repair
After the job card part the service engineer or workshop manager list the parts required for the servicing by analysing the problems listed on job card. Once all the spare parts and lubricants are acquired then the maintenance and servicing start. The technician repairs and maintains according to the description provided in the job card. After the maintenance and repair action is complete the service supervisor or service engineer verifies it and takes further action.
· VAS Checkup
After finishing repairs, the computer (VAS6150C) is connected with the ECU port. This is performed if the check light appears on the dash panel. There are different check lights for different causes of errors.
· Vehicle delivery
Customer receives the vehicle at the given delivery date and time from the workshop after all the maintenance and repair is verified and the customer pays the entire incurred amount during servicing in the account section. Then the customer can take the vehicle from the workshop. Customers requires gate pass to take their vehicle out.
· Flow process of vehicle service
Fig: workshop job flow
Technical Specification
1. Equipment, Types and Applications
There are many types of equipment used widely in the workshop to make work efficient. The Commonly used equipment is:
a) Tools
At the far wall of the workshop bay there lays the tool room which contains a regular set of all the usually used instruments like wrench, screw driver, hammer, mallet, chisel, punch, etc. The technicians use the tools as per the need of the maintenance works. Special tools were also available at the tools room for the special works. The tools room were managed by the technicians after finishing the work.
All the tools were placed at table placed on the tools room. The table were properly labled and the specific tools were placed on the labled area. The technicians take the required tools from the tools table with the help of the label placed at the table.
The tools were selected as the sequence, initially the socket was selected to loosen or tighten the nut and bolt. As for the failure of the socket closed ring spanner were used and at final open spanner was used.
|
|
|
|
Tool Boxes
|
|
|
Special tools |
|
|
b) Two and four post screw jack (Vehicle Lifter)
The service center is equipped with two and four post screw jack also called vehicle lifter in general term. These lifters make inspection of vehicle quite easy. It also helps to replace the lubricants. Also, the maintenance that has to be done underneath the vehicle can be easily done with its help. This instrument is used to lift the vehicle during the maintenance and repair work. It consists of a motor which rotates a screw, which acts as a guide for lifter platform.
Fig:.Vehicle Lifter
c) Hydraulic Lifter
Hydraulic lifter are used in the lifting vehicles in the workshop for smaller maintenance works such as replacement of brake shoes, to travel the heavy parts of the vehicle like engine, transmission or when the entire vehicle need not be lifted.
Fig:.Hydraulic Lifter
d) Air Gun
Different moving parts are there in automobiles due to which friction is more, which leads to wearing of parts. Rusting and combustion products are prevailing. Due to this cleaning is must. Furthermore cleaning is done to remove dust from brakes Air blower is used to clean the vehicle instruments, parts by blowing the compressed air through the air gun. To control the air pressure, a valve is used.
Fig:.Air Gun
e) Hydraulic Jack
Hydraulic jack are used in the lifting vehicles in the workshop for smaller maintenance works
such as replacement of brake shoes or when the entire vehicle need not be lifted.
Fig:.hydraulic Jack
f) Computerized AC Tester
Computerized AC tester is used to test the condition of the refrigeration system in
automobile. Different parameters such as voltage, current, refrigerant, compressor, and other component are tested with this instrument. This instrument is fitted on a trolley to move it around the workshop floor.
fFig:.A/c Tester
g) Wheel alignment testing unit
Wheel alignment of the vehicles was tested either manually or by the computerized WAT unit. During manual testing, thin thread was used around the vehicle passing circumferentially around all the tyres. Visual inspection was then carried out by the technicians and supervisors.
Fig:.Wheel Alignment testing unit
Capacity
In the workshop, there are total of 3 bays and one is underground bay on each bay one vehicle can be repaired in each bay resulting daily capacity of 15 vehicles repair.
There is one separate washing bay for vehicles. One vehicle can be washed at a time,
so altogether eights vehicles are washed in a day.
Inventory Management
· Inventory Management is done by spare parts department.
· Inventories are maintained on the basis of demand.
· Inventories with high rate of consumption are maintained at higher quantity.
o Eg; Brake pads, filters, Bushes, Engine oils, Brake oil, etc.
· Inventories with low rate of consumption are maintained at lower quantity.
o Eg; Engine, Transmission, Differential parts, CV joints, etc.
· Order is given before the previous inventory is finished. Generally lead time is approx 3 months by ship transport.
· Reorder time is greater than the time predicted for inventory to finish.
Quality Assurance
· Quality Monitoring is done through customer feedback.
· To maintain quality genuine parts are used.
· Maintenance through experienced technicians.
· Inspection is done by supervisor after repair to verify the quality of service.
· Repair or replacement of part is done, if breakdown under Warranty Period.
· Off board diagnostic inspection system (ODIS)/ VAS Checkup.
· Pre Delivery Inspection (PDI).
· Quotation on Dent & paint Repair.
· After the repair or replacement is complete, the senior technician and the supervisor take a look at the job and verify the quality of the service.
· The warranty of the parts is also given to the customer for their satisfaction. If any parts replaced, shows problem under the specified time of its warranty then it is replaced or repaired by the Skoda Service and warranty claim is done on SAGA/2 Software.
Warranty claim types in SAGA/2:
|
CLAIM TYPES |
DESCRIPTION |
|
1/10 |
Vehicle warranty |
|
2/10 |
Goodwill warranty |
|
2/60 |
Paint warranty |
|
7/10 |
Campaign warranty |
|
9/10 |
PDI Warranty |
A separate Pre-delivery inspection (PDI) department looks after the quality of the vehicle being delivered to the customer. A thorough inspection of the vehicle’s brakes, electronic control unit, braking fluids, body bolts, chassis and power steering fluid etc. is carried out to ensure the quality of the vehicle.
Trainings Details
Industrial Training:
We performed our industrial training at Morang Auto Works (MAW) Skoda Service for period of 1 month.
Training Objectives
During our internship period we have set following as our prime objectives.
To be familiar with the working environment.
To interact with technicians, service advisors and supervisors to acquire as much knowledge as possible.
To learn about the systems, parts and constructions of automobile.
To learn the role of a service engineer in the automobile industry.
Training Period (Weekly Log Sheet):
1st week at workshop:
Mostly, the first few days of our internship covered the general introduction of the
workshop components and facilities along with the interaction with the service advisors, supervisors and technicians.
Studied the layout of the workshop and located the positions of bays, office
and inventories.
Through checkup of the vehicle components were carried out.
2nd week at workshop:
Performed the general inspection of the service centre.
The job card making process along with the customers viewpoint towards the
service carried out
Dealt with all the inspections that are to be carried out before the sales of the vehicle (PDI)
As the vehicles were imported from India, it was the responsibility of the PDI
department to check for all possible defects before the delivery of the vehicle.
3rd week at workshop:
General study on the servicing procedure from the time the vehicle enters the
workshop to the time of departure was studied.
Observed the general maintenance of brakes. The problems generally encountered in the brakes are:
i. Wearing of brake shoes in both disc and drum brakes.
ii. Leakage of fluid in the hydraulic brakes fluid line.
iii. Elongation of the brakes cable of hand brakes.
Introduce to the diagnostic software checking through VAS (Off board Daigonstic Information System Software (ODIS)) and erasing the result through guided fault finding (GFF).
4th week at workshop:
Observed checkup, cleaning and replacement of different filters. Primarily there is diesel
filter, lubricant filter and air filters. In regular servicing the diesel filter, lubricant filter and air filter are cleaned in every servicing period as specified in company’s manual.
Oil level checkup of hydraulic brake fluid, power steering fluid, transmission
fluid and differential lubricant was observed. Changing of the lubricant fluids are
done as specified in the vehicle manual.
Coolant system checkup and maintenance was also observed. Replacement of
radiator hose pipe was observed. Coolant pump, radiator, expansion reservoir,
expansion pressure cap and radiator fan were observed and studied.
CONCLUSION
MAW Pvt. Ltd. Skoda Service is a successful business house in Nepal today. Leading vehicle distributor in Nepal has about 40% of coverage in market. With well-equipped service center MAW Skoda Service has been working for customer satisfaction from its day of inauguration.
Our industrial attachment was a success for the given frame of time. We observed different parts and system of automobile. The difference in theoretical study and practical application was a barrier to overcome. We easily adapted with the surrounding of the workshop interacting with as much people as possible to learn new things. This internship program has provided us a platform to sharpen our theoretical knowledge with practical application. During our course of industrial training we learned about different parts of automobile. We also studied the maintenance and servicing procedure of automobile. We are confident that we can solve simple automobile maintenance problems observed at Skoda service center regarding brakes, oil checkups and replacement, greasing of parts etc.
Also, the internship program made clear the role of service engineer in the automobile industry and thus it improved our understanding of working in an automobile industry to be enlisted in the future career.
RECOMMENDATION
During our intern at Skoda Service center we observed some of the things which can be improved:
1. Work layout needs to be expanded.
2. The number of specialized technicians available is not sufficient compared to the vehicle flow.
3. The customer lounge should be well managed so that technicians are not bothered by their constant presence.
4. During the parts disassembly process, it would be better if all the parts are placed in a tray, this would prevent the spare parts from dust particles. This would increase the overall status of Skoda services.
5. The attitude of technicians towards customers and supervisors can be improved to produce a better working environment.
6. The Inventory management system in Skoda is not effective. The Economic Order Quantity (EOQ) should be maintained.
REFERENCE
http://www.mawnepal.com/portal/management.php
http://www.mawnepal.com/portal/index.php
INTERACTIVE PERSONNEL
· Mr. Joju Jose -Service Manager
· Mr. Rajeeb Lama– DISS and Warranty Co-ordinator
· Mr. Diwas Acharya - Service Advisor
· Ms. Parvati Maharjan– Front Desk Officer
· Ms. Krisha Awale- Customer Care Executive
· Mr. Dharma Nakarmi – Senior Technician
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